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How does the transaction dispute process work?

Here's what to expect after a dispute is filed:

1. An investigation is conducted based on a review of the information provided and any relevant information, including transaction and account activity.

2. Generally, an investigation will determine if an error occurred within 10 business days (20 business days for new accounts)

TIP: Your account is considered "new" if the transaction occurred within 30 calendar days after the first deposit/load to your account.

3. If we cannot complete our investigation in 10 business days (20 business days for new accounts), we will provisionally credit your account for the amount of the disputed transactions.

TIP: If you make your claim to us by phone, we will require that you send us the information in writing within 10 business days. If we do not receive written confirmation of the dispute from you within 10 business days of your notice to us, we may not provisionally credit your account. (If you are submitting your dispute online, the online submission will serve as your written notice to us.)

Filing a dispute does not guarantee that your funds will be returned to your account. We will notify you of the results within 3 business days of completing the investigation.

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 24 years.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

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How does the transaction dispute process work?

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Welcome to the
GO2bank™ Help Center
How can we help?