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Welcome to the
GO2bank™ Help Center
How can we help?

Why did my transaction get declined?

Transactions can be declined for several reasons:

– Your card isn’t activated yet. Activate my GO2bank card

– Your card has expired. Request a replacement card

– You locked your card. Unlock your card

– An incorrect PIN was entered. Reset your PIN

– There are insufficient funds in your account. Add money to my GO2bank account.

– The transaction looks different than your normal spending patterns.

– The transaction violates the terms of your Deposit Account Agreement (e.g. used on unlawful domestic / international gambling websites, to purchase illegal goods / services, or for cash / teller withdrawals at ATMs outside of the U.S. and its territories, Canada, and Mexico.)  

If you still need help after If you still need help after taking any of the necessary steps above, you can call us at (855) 459-1334 or start a chat for further assistance. Chat and phone support are available 24 hours a day, 7 days a week.

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* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.