Welcome to the
GO2bank™ Help Center
How can we help?
Purchasing and managing egift cards
- How can I purchase an eGift Card for myself or other GO2bank accountholders?
- How is an eGift Card used after I buy it?
- Do eGift Cards expire?
- Once I confirm the purchase of an eGift Card, can I get a refund if I change my mind?
- Can I get a refund on any unused eGift Card balance?
- Why can’t I cancel my order after purchase?
- Is there a limit to the dollar value amount of eGift Cards I can buy?
- Is there a limit to how many times I can buy the same offer?
- When I buy an eGift Card for myself or as a gift, can I choose any amount?
- Can I buy an eGift Card for more value than my available balance?
- Why am I asked if I want the eGift Card for myself or to send as a gift?
- Can I send an eGift Card as a gift even if I buy it for myself?
- What info do I need to send a gift to someone?
- Do I get a notification when I’ve used the full amount of an eGift Card I’ve purchased for myself?
- How does the eGift Card wallet work?
- What happens if I archive an eGift Card in my wallet?
- Do eGift Cards I buy for others appear in my eGift Card wallet?
- What happens when I use the partial amount of an eGift Card?
- How do I check the balance of an eGift Card I buy for myself?
- Why do some eGift Cards in my wallet show an incorrect balance?
- How is a recipient notified that they have received an eGift Card as a gift?
- Am I notified when a recipient opens or receives an eGift Card I sent?
- What do I do if someone instructs me to purchase an eGift Card?